RETURN POLICY

The following describes Goofing OffRoad’s return policy.

All packages returned without a return merchandise authorization (rma) will not be processed
Return requests must be made within 30 days of the original shipping date,
All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.
No returns will be accepted on opened, installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles.
Parts must be returned in new, unused condition with no signs of installation and in the original, undamaged manufacturer’s packaging.
Customer is responsible for all return shipping costs.
Unless another return policy is indicated, products sold by Goofing OffRoad are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
An RMA number can be obtained from Goofing OffRoad by sending an email to help@GoofingOffRoad.com with your name, sales order numbers, and part number of the item(s) you’re returning.
Shipping costs will not be refunded. Customers are responsible for the cost of return shipping to Goofing OffRoad unless the original shipment was in error, or a product is defective and being replaced.

NON-RETURNABLES

Goofing OffRoad often sells items that are not eligible for return. These items include but are not limited to:

Apparel
Clearance items
Discontinued items
Scratch and dent items
Custom items/orders
Special Orders
Brokerage fee, duties and/or taxes
Gift Cards

These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve both Goofing OffRoad and the manufacturer from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.

Goofing OffRoad may also sell unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.

If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.

Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing help@GoofingOffRoad.com to have the item returned.
If your order isn’t in stock and hasn’t shipped, please email Goofing OffRoad at help@GoofingOffRoad.com to request cancellation.

NON-REFUNDABLE

These items include but are not limited to:

Labor
3rd party shop fees
Shipping costs
Gift Cards

CREDIT / REFUNDS

Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
RMA’s expire 30 days after being issued.
Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.
Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.
International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
Goofing OffRoad does not refund shipping charges for returned items.

SHIPMENT REFUSALS

If you refuse a package, an $28 service fee and any additional shipping charges will be deducted from the refund. This will also delay the refund process.

If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.

You will need to begin our Return Merchandise Authorization (RMA) process by emailing help@GoofingOffRoad.com to have the item returned.

Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.

ADDRESS CHANGE REQUEST

If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $21 plus any additional shipping charges (customer responsibility).

UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.

DEFECTIVE ITEMS & ITEM WARRANTIES

Goofing OffRoad does not offer any type of warranty coverage for defective products. However, the majority of the products available through our website are covered under a manufacturer’s warranty. Goofing OffRoad shall not be liable for any incidental or consequential damages as a result of product defects. Goofing OffRoad does not cover miscellaneous expenses including, but not limited to labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, shipping, dock or storage fees.

We are here to assist you should you have a defective or warranty issue. Please email us at help@GoofingOffRoad.com .

RECEIVED THE WRONG PRODUCT

If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer’s packaging to help@GoofingOffRoad.com within 5 business days from the time of delivery.

You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.

We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.

MISSING PARTS

If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer’s packaging to our Customer Success Department at help@GoofingOffRoad.com.

Do not install/attempt to install anything with incomplete parts.

All missing parts must be reported to customer service within 7 business days.

DAMAGED SHIPMENTS

If your package was delivered to you damaged, email photos of damage(s) to Customer Success Department at help@GoofingOffRoad.com. Goofing OffRoad will handle the claim on your behalf.

Shipping companies require the original packing for inspection. It is the customers’ responsibility to keep all original packaging.
Do not install/attempt to install anything you receive damaged. Once installation is attempted all warranty and claims are null and voided to replace the damaged part.
Expedited shipping is at the customer’s expense for replacement of damaged items.
All damage(s) must be reported to Goofing OffRoad within 7 business days.

DAMAGE TO OUTSIDE PACKAGING

If the containers in your shipment show visible signs of damage, open them immediately to check the contents, and ask the driver to inspect the contents with you. Then, write a precise description of the damage on both your copy and the freight company’s copy of the delivery receipt.

If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.

DAMAGE TO PRODUCTS

If you find that the product is damaged at the time of delivery you must write “Damaged” and a brief description of the damage on the delivery receipt. If the damage is not listed on the delivery receipt, you are releasing the freight company and Goofing OffRoad of any liability for damages not reported on the delivery receipt. Please ensure accurate documentation and take pictures. Then email us at help@GoofingOffRoad.com within 48 hours with photos of damage.

Concealed damage must be communicated to help@GoofingOffRoad.com within 48 hours of receipt.

LOST OR STOLEN PACKAGES

It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery. Goofing OffRoad is not responsible for any packages delivered to an incorrect address due to customer error.

Missing packages that show delivered must be reported to Goofing OffRoad within 24 hours. If the package shows delivered, and you did not receive it Goofing OffRoad will request a police report be filed immediately. Submit a copy of the police report to help@GoofingOffRoad.com and we will open an investigation with the shipping company.

SHIPPING TO APARTMENTS/CONDOMINIUMS

If you provide an apartment address as your ship to destination, this is at your own risk. Goofing OffRoad will not be liable for loss or theft.

GIFT CARDS

Gift Cards cannot be returned and may not be redeemed for cash. Goofing OffRoad Gift Cards are issued and managed by Goofing OffRoad and can only be applied to purchases from GoofingOffRoad.com, or at a local Goofing OffRoad storefront. Goofing OffRoad is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.